Help Center

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Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Shopping Information

How do I place an order on Peacewayz?

Do I need to create an account to shop?

How do I know if a product is in stock?

Can I cancel my order after placing it?

Do you offer discounts or special offers?

How can I contact customer support?

Shipping Information

How long does delivery take?

When will my order be shipped?

Do you provide order tracking?

Do you deliver across India?

Is there any shipping charge?

What should I do if my order is delayed?

Payment Information

What payment methods do you accept?

Is Cash on Delivery (COD) available?

Is my payment information secure?

Can I change my payment method after placing an order?

Will I receive an invoice for my purchase?

What should I do if my payment fails?

Return & Refund Information

What is your return policy?

How do I request a return?

What condition should the product be in for a return?

How long does the refund process take?

Can I exchange a product instead of returning it?

What if I receive a damaged or wrong item?