Return Policy
Effective Date: 30 Jan, 2026
Thank you for shopping with Peacewayz. If you are not satisfied with your purchase, we are here to help.
1. Return Window
You can request a return within 7 days of delivery.
The product must be:
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Unused and unwashed
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In original packaging with tags
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In resellable condition
Most Indian home décor brands follow a 3–10 day return window, so 7 days is a safe and standard policy.
2. Eligible Return Reasons
Returns are accepted for:
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Damaged or defective products
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Wrong item delivered
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Manufacturing defects
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Incorrect size/color sent
Change-of-mind returns are accepted only at our discretion.
3. Non-Returnable Products
The following items cannot be returned:
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Mattresses, pillows, bedding once opened
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Customized or made-to-order items
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Clearance sale products
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Used or washed products
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Gift cards or digital items
(Hygiene products are commonly excluded from returns in India.)
4. Return Request Process
To initiate a return:
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Contact our support team within 7 days of delivery.
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Provide order ID and reason for return.
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Share images or unboxing video for damaged items.
Our team will confirm eligibility and provide return instructions.
5. Return Shipping
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Reverse pickup will be arranged where possible.
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If reverse pickup is not available, the customer must ship the product back.
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Return shipping charges may be deducted from the refund unless the product is defective or incorrect.
6. Inspection & Approval
Once the returned product is received, it will be inspected.
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Approved returns → refund or replacement issued
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Rejected returns → product shipped back to customer
7. Exchanges
Exchanges are allowed only for defective or wrongly delivered products, subject to stock availability.
8. Contact Us
For return requests, contact:
Peacewayz
Email: sipport@peacewayz.com
Phone/WhatsApp: [Insert Number]
Address: Panipat, Haryana, India
