Refund Policy
Effective Date: 30 Jan, 2026
At Peacewayz (https://www.peacewayz.com), customer satisfaction is our priority. This Refund Policy explains the circumstances under which refunds are issued and how they are processed.
1. Eligibility for Refunds
Refunds may be issued under the following conditions:
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You received a damaged or defective product
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You received a wrong product or wrong size/color
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Your order was cancelled before shipping
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The product is lost in transit and confirmed by the courier partner
Refund requests must be raised within 7 days of delivery.
2. Non-Refundable Items
Due to hygiene and safety reasons, the following products are not eligible for refunds once opened or used:
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Mattresses
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Pillows and bedding products
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Comforters and blankets
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Personal hygiene or intimate-use items
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Customized or made-to-order products
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Clearance or sale items
(These exceptions are common across Indian home décor brands and legally allowed when disclosed clearly.)
3. Refund Process
To request a refund:
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Contact our support team with your order number and reason.
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Share images or an unboxing video (mandatory for damaged items).
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Our team will review and approve the refund request.
Once approved, refunds will be processed within 5–10 business days to the original payment method.
4. Mode of Refund
Refunds will be issued to:
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Original payment method (Credit/Debit Card, UPI, Net Banking)
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Bank transfer for COD orders (bank details required)
5. Partial Refunds
Partial refunds may be granted if:
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Product shows signs of use
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Packaging is missing or damaged
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Parts or accessories are missing
6. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank or card statement
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Contact your bank or card provider
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Contact our support team for assistance
7. Contact Information
For refund queries, contact:
Peacewayz
Email: support@peacewayz.com
Phone/WhatsApp: [Insert Number]
Address: Panipat, Haryana, India
