Shipping & Delivery

Shipping & Delivery Policy for Peacewayz

Effective Date: 30 Jan, 2026

At Peacewayz (https://www.peacewayz.com), we are committed to delivering your home products safely and on time. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding Sundays and public holidays).

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During high-volume periods (sales, festivals, or promotions), processing times may be slightly extended.

2. Shipping Locations

  • Currently, we ship across India.

  • International shipping is not available at this time. If international shipping is enabled in the future, this policy will be updated accordingly.

3. Delivery Timelines (India)

Delivery times depend on your location and courier partner:

  • Metro Cities: 2–5 business days

  • Tier 2 & Tier 3 Cities: 3–7 business days

  • Remote / Rural Areas: 5–10 business days

These are estimated timelines and may vary due to courier delays, weather conditions, strikes, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout before payment.

  • Free shipping offers may be available on selected products, order values, or promotional campaigns.

  • Additional charges may apply for remote or non-serviceable locations, and customers will be informed before dispatch.

5. Cash on Delivery (COD)

  • Cash on Delivery is available for selected pin codes in India.

  • Peacewayz reserves the right to disable COD for high-value orders, repeated non-delivery attempts, or suspected fraudulent orders.

6. Order Tracking

  • Once your order is shipped, you will receive a tracking ID and courier partner details via email/SMS/WhatsApp.

  • You can track your shipment using the tracking link provided by our courier partner.

7. Delivery Attempts & Failed Deliveries

  • Courier partners usually make 2–3 delivery attempts.

  • If the delivery fails due to incorrect address, unreachable phone number, or refusal to accept the order, the package may be returned to us.

  • In such cases, re-shipping charges may apply.

8. Address Accuracy

  • Customers are responsible for providing the correct shipping address and contact details at checkout.

  • Peacewayz is not responsible for delays or non-delivery due to incorrect or incomplete address details.

9. Damaged, Lost, or Missing Packages

Damaged Products:

  • If your product arrives damaged, please contact us within 24 hours of delivery with photos/videos of the package and product.

  • We will arrange a replacement or refund as per our Return & Refund Policy.

Lost Shipments:

  • If your shipment is lost in transit, we will coordinate with the courier partner and provide a replacement or refund after investigation.

10. Partial Shipments

  • In some cases, products from the same order may be shipped in multiple packages to ensure safe delivery.

11. Delays Beyond Our Control

Delivery may be delayed due to:

  • Natural disasters or extreme weather

  • Courier or logistics disruptions

  • Government restrictions or lockdowns

  • Public holidays or strikes

Peacewayz is not liable for delays caused by such circumstances, but we will assist you in tracking your order.

12. Delivery Confirmation

  • Once the order is marked as delivered by the courier partner, it is considered successfully delivered.

  • Any disputes must be reported within 48 hours of delivery confirmation.

13. Contact Us

For any shipping or delivery-related queries, please contact us:

Peacewayz
Email: [Insert Support Email]
WhatsApp / Phone: [Insert Contact Number]
Address: Panipat, Haryana, India

Last Updated: 30 Jan, 2026